The Five Star designation is the highest recognition Chrysler can
award a Retailer for exceptional customer service. Wherever you see the
Five Star logo, you know you'll get the friendliest and most helpful
dealership environment available.
Chrysler Five Star Retailers are required to follow a strict set of requirements in order to be awarded Five Star Certification.
Training
Your
Chrysler, Jeep ® , Dodge Sales Consultants are courteous, knowledgeable
and thorough. Service Technicians and Advisors are trained in the
latest diagnostic and repair procedures to ensure that all work is done
properly and efficiently. Helpful Parts Personnel will arrange quick
turn-around and timely follow-up on parts when needed.
Customer Satisfaction Survey
The
Customer Satisfaction Survey puts you in the driver's seat when it
comes to Five Star Certification, giving you an opportunity to let them
know what you think about your Five Star experience.
Customer Follow-Up
You'll be contacted within seven days after any Sales or Service experience to ensure you're completely satisfied.
Dealership Requirements
It starts with a facility that offers ample parking, a clean and pleasant environment, and convenient waiting areas.
Chrysler
personnel continuously monitor and validate Retailer compliance to
these requirements. And Retailers must consistently meet tough Five Star
score standards in all areas to keep their certification. This means
you're assured of the finest and most professional Sales and Service
treatment every time you visit a Five Star Retailer.
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